Cancellations and No Shows

Cancellations from published games continue to be a challenge. By this we mean that once pairings and teams have been created and published, cancellations turn foursomes into threesomes and twosomes. While for most games blind draws will be assigned for the missing player, it is always better and more fun to be part of a foursome. Occasionally we experience unexpected frost delays, cart path only restrictions or some other restriction that makes playing golf an impossibility for some. We do not consider cancellations under these conditions to be an issue. Cancellations and No Shows under normal conditions is our challenge.

We understand that life happens. When you are dealing with an urgent matter, the last thing on your mind is, “I need to cancel my Duffer game.” We request that if you need to cancel your participation in a game, please do so as early as possible. This will help us to perhaps reassign your orphaned teammates to new teams. Reconfiguring affected teams is much easier to do with shotguns than tee times, but impossible to do in the staging area at the last minute. Still we still try to make that happen when we have enough lead time.

The most disruptive situation is the No Show. That is the player that did not cancel with the Game Manager over the weekend through Monday evening or with the Pro Shop on game day. We don’t know that a player is in fact a No Show until the tee time is announced or the shotgun is released and their teammates are on their way to their starting hole. The cancelling player simply did not show up. At this point it is too late to recombine the orphaned players with another team.

If you find out that you have to cancel from a game, the week before the shotgun or tee times are assigned, just go to the Duffers Portal Home tab (house icon) and cancel from your game. The deadline for cancelling in the Portal is before 7:00 PM the Friday before the date of the game. If you find out that you have to cancel after the tee sheets are published, between Saturday afternoon through Monday evening, please email or call the Game Manager as soon as possible. Their contact information is on the published Tee Sheet or in the game’s More Info section in the Duffers Portal. If you have to cancel on Tuesday morning, please call the Pro Shop at 520-393-5802 at least 1 hour before the Duffers first tee time. Your teammates will appreciate your diligence on this matter.

We thank you for your cooperation in making the Duffers the smooth running, well oiled machine that we have enjoyed over these many years.

The Operations Team.